Responsible Gambling

Nine Casino is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small minority, gambling can transition from a casual activity to a serious problem. Our commitment to responsible gaming is fundamental to our operations and extends to every aspect of our platform. We adhere strictly to the regulations set by our licensing authority, implementing tools and policies designed to protect our players. This commitment involves proactive measures, player education, and readily available support options to ensure that your experience at Nine Casino remains positive and controlled.

We believe that a responsible approach to gambling enhances the overall player experience, fostering trust and sustainability. This page outlines the various measures Nine Casino has put in place to help you manage your play, recognise potential issues, and access support if needed. Your well-being is our priority.

Problem gambling is a serious condition that can affect individuals and their families. It is important to be aware of the signs that gambling may be becoming an issue. Early recognition can lead to timely intervention and support. While not exhaustive, the following indicators can suggest that gambling is no longer a harmless activity:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your relationships, work, or other responsibilities.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, guilty, or depressed because of your gambling.
• Experiencing withdrawal symptoms when not gambling, such as irritability or restlessness.
• Repeated unsuccessful attempts to cut down or stop gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help. Nine Casino is here to support you in finding the resources you need.

Gambling should always be viewed as entertainment, not a way to make money. To ensure it remains a fun and controlled activity, consider the following advice:

• Set a budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money you need for essential expenses.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with hobbies, socialising, and work.
• Do not chase losses: Accept that losses are part of gambling. Trying to win back lost money often leads to larger losses.
• Avoid gambling under the influence: Alcohol or drugs can impair your judgment and lead to irresponsible decisions.
• Understand the rules: Familiarise yourself with the rules and odds of the games you play.
• Take regular breaks: Step away from the screen periodically to clear your head.

Nine Casino provides various tools to help you maintain control over your gambling habits.

Nine Casino empowers you to manage your spending effectively through our self-limitation tools. These tools are designed to help you stay within your budget and prevent impulsive decisions. You can set specific limits on:

• Deposit Limits: Restrict the amount of money you can deposit into your Nine Casino account over a specified period (daily, weekly, or monthly). Once this limit is reached, you will not be able to deposit further funds until the period resets.
• Loss Limits: Define the maximum amount of real money you are willing to lose within a set timeframe (daily, weekly, or monthly). If your losses reach this threshold, you will be prevented from placing further real-money bets until the period concludes.
• Wager Limits: Control the total amount of money you can wager within a specific period (daily, weekly, or monthly). This helps manage the overall volume of your betting activity.

These limits can be adjusted at any time. Any request to decrease a limit will take effect immediately. Any request to increase or remove a limit will be subject to a cool-off period, as required by our licensing authority, typically 24 hours, to allow for careful consideration of the change. You can set these limits directly within your Nine Casino account settings.

If you feel you need a short break from gambling, Nine Casino offers Time-Out and Cool-Off options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude entirely.

• Time-Out: You can set a Time-Out for shorter durations, such as 24 hours, 48 hours, or 7 days. During this period, you will not be able to log into your Nine Casino account, deposit funds, or place bets. This is ideal for taking a brief pause to re-evaluate your gambling habits.
• Cool-Off Period: For slightly longer breaks, you can opt for a Cool-Off period, typically ranging from 1 month to 6 months. Similar to a Time-Out, you will be unable to access your account during this time.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the specified duration has passed. This ensures the effectiveness of the break. You can initiate these options through your account settings or by contacting our customer support team.

For players who feel they need a more significant break from gambling, Nine Casino provides comprehensive self-exclusion options. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling activities for an extended period.

• Self-Exclusion Duration: You can choose to self-exclude for periods of 6 months, 1 year, 3 years, or 5 years. During this time, your Nine Casino account will be closed, and you will not be able to log in, deposit, or play.
• Account Closure: Upon activation of self-exclusion, any remaining funds in your account will be returned to you in accordance with our terms and conditions, unless regulatory obligations prevent us from doing so.
• Marketing Communications: We will remove you from all marketing lists to ensure you do not receive any promotional material during your self-exclusion period.
• Reactivation: Once the self-exclusion period has expired, you will need to contact our customer support team to request reactivation of your account. A review process will be undertaken, and a further cool-off period may apply before your account can be fully reactivated.

To activate self-exclusion, please contact our dedicated customer support team via live chat or email. They will guide you through the process and answer any questions you may have. We encourage you to consider self-excluding from any other gambling sites you may use as well.

Nine Casino is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ robust age verification procedures to ensure that only individuals of legal gambling age can access our services.

• Verification Checks: During the registration process, and at various points thereafter, we conduct thorough age verification checks. This may involve requesting documentation such as a passport or driver's license.
• Account Suspension: Any account found to belong to a minor will be immediately suspended, all funds will be returned (excluding any winnings), and any winnings will be voided.
• Parental Controls: We advise parents and guardians to utilise internet filtering software to prevent minors from accessing gambling websites. Several reputable software solutions are available that can block access to specific sites.

We urge parents and guardians to be vigilant and keep their Nine Casino login details confidential. If you suspect a minor has accessed our platform, please contact our support team immediately.

To help you monitor your gambling activity and maintain awareness of the time you spend playing, Nine Casino offers Reality Checks and Session Reminders. These tools are designed to provide periodic notifications during your gaming sessions.

• Reality Checks: These are pop-up messages that appear at predefined intervals (e.g., every 30 minutes or 60 minutes) while you are playing. The Reality Check will inform you of the elapsed time since your session began, your net wins or losses during that session, and offer you the option to continue playing or log out.
• Session Reminders: Similar to Reality Checks, these reminders help you keep track of your playing duration. You can set the frequency of these reminders to suit your preferences.

These features are designed to encourage regular breaks and help you make informed decisions about continuing your play. You can adjust the settings for Reality Checks and Session Reminders within your Nine Casino account profile.

If you are concerned about your gambling habits but are unsure if you have a problem, taking a self-assessment can be a helpful first step. This confidential questionnaire can provide insight into your gambling behaviour and help you determine if you should seek further assistance. Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Do you try to win back money you have lost?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Has gambling caused problems in your relationships or at work/school?
• Do you feel anxious, guilty, or depressed after gambling?
• Do you gamble to escape from problems or feelings of boredom?
• Have you ever felt the need to gamble with increasing amounts of money to get the same excitement?
• Have you tried to stop gambling but been unsuccessful?

If you answered "yes" to several of these questions, it may indicate a potential gambling problem. This self-assessment is not a diagnosis, but it can be a valuable tool to prompt you to consider your habits and seek professional advice. Nine Casino encourages you to reach out to support organisations if you have any concerns.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)